Refund Policy
1. Purpose
This Refund Policy establishes the general conditions for refund requests related to digital products and services sold by Tera Digital.
2. Refund Request Period
When applicable law or the relevant product offer establishes a specific period for cancellation or refund, that period will be respected. For purchases made by consumers in Brazil, the statutory right of withdrawal will be observed in accordance with applicable law and its conditions.
3. How to Request a Refund
To request a refund, send an email to support@teradigitalbusiness.com. Please include the name used for the purchase, the email address associated with the order, and, when available, the transaction number or proof of purchase.
4. Refund Processing
After receiving a request, we will verify the purchase information and provide the next steps. When a refund is approved, it will be processed according to the payment method and the processing timelines of the platform or financial institution responsible for the transaction.
5. Product-Specific Conditions
Some products may have specific refund conditions stated on the product offer, checkout page, or product documentation. Where applicable, those conditions will also be considered.
6. Contact
If you have any questions before or after your purchase, our support team is available at support@teradigitalbusiness.com.